Jordi Morillo

About Jordi Morillo

Design leader at the intersection of AI innovation and human experience. With over 20 years of shaping transformative digital solutions, I specialize in building and scaling global design teams that deliver measurable business impact while maintaining human-centricity at their core.I am currently directing US Bank\'s Digital Platform Design organization of 100+ designers, where I lead the implementation of AI-powered solutions across seven platforms while maintaining the highest standards of trust and compliance. The platforms my team oversees are Payments, Authentication and ID, Customer Onboarding, Customer Engagement, Document Management, Developer Experience, and Design System for all the banks\' segments and channels. My team\'s work is US Bank\'s fintech experience backbone serving millions of customers from consumers, small and medium businesses to large Fortune 500 corporations. Previously enabled $1B+ in additional revenue at Square through mid-market payment platform growth, and led HP\'s mobile solutions that touch 100M+ users across 100+ countries. My teams consistently transform complex technical challenges into elegant solutions, whether implementing ML for unstructured data analysis, designing AI-driven financial platforms, or scaling subscription services from 3M to 10M users like we did at HP. I bring a unique combination of strategic vision and practical execution, with expertise in:• Platform design and design systems• AI/ML implementation in regulated industries• Digital transformation and business model innovation• Global team leadership and organizational changeI champion a leadership approach centered on coaching and empowerment, building high-performing teams that drive innovation while maintaining empathy, craft, and optimism at their core. My focus remains on solving meaningful human problems at the intersection of technology, business, and design while creating the conditions for people on my teams to grow and thrive,

Experience

1. Head of Experience Design for Ai, Digital Platforms & Employee Experience, SVP

   U.S. Bank

   Jan 2024 — Present · San Francisco, CA, US

   Leading design strategy and implementation across seven platforms: Payments, Authentication & Identity, Open Banking/Developer Experience, Customer Engagement, Customer Acquisition, Document Management, and Shield Design System that serve millions of customers, from consumers to Fortune 500 companies. I also lead the Employee Experiences Team that serve the 50K+ employees at the enterprise.• Directing a global team of 100+ Product and Content Designers, driving innovation in human-centered design while maintaining the highest trust and compliance standards.• Spearheading the transformation of digital banking experiences through AI-powered solutions. • Establishing AI-enhanced design practices that accelerate product development while ensuring robust security frameworks.• Championing design thinking, and systems thinking and taking cross-functional collaboration with senior product, agile, and development stakeholders to the next level.

Education

• The London School of Economics and Political Science (LSE)

  MBA Essentials, Business

• Universitat Politècnica de Catalunya

  Mechanical Engineering

• Universitat Politècnica de Catalunya

  Design

Skills

• Human Computer Interaction
• Usability
• Interaction Design
• Product Design
• Design Strategy
• User-Centered Design
• Information Architecture
• Product Development
• Usability Testing
• Innovation Management
• Rapid Prototyping
• Industrial Design
• Human Factors
• Concept Development
• Design Management
• Strategy
• Design Thinking
• Service Design
• Product Innovation
• Concept Design
• Experience Design
• User Interface Design
• User Experience
• Strategic Planning
• User Experience Design
• Concept Generation
• User Interface
• User Research