Jordan E. Williams

About Jordan E. Williams

As a Senior PM at Capital One\'s PULSE platform, I oversee release governance for 100+…

Experience

1. Senior Project Manager

   Pulse

   Jun 2024 — Present · US

   Successfully lead high-impact strategic initiatives within Business Technology and Payment Services at PULSE, advancing debit network innovations, process optimization, and enterprise-wide transformation. I specialize in cross-functional collaboration, compliance management, workforce planning, and data-driven decision-making, ensuring operational efficiency, regulatory alignment, and improved stakeholder satisfaction.My expertise spans strategic project management, process automation, risk mitigation, organizational development, and internal communications. I led data center isolation initiatives to ensure regulatory compliance and business continuity, coordinating cross-functional teams to deliver seamless migrations of systems and applications with minimal disruption. Partnering with leadership across Business Technology, Operations, and Compliance, I implement solutions that improve service delivery, enhance workforce productivity, and align technology with business objectives.Beyond technology initiatives, I design and execute employee engagement programs that strengthen organizational culture and collaboration. These include the Mental Health and Wellness Speaker Series, employee feedback initiatives, employee recognition programs, and performance analytics dashboards. I also build communication strategies that reinforce organizational alignment and keep employees informed and engaged.Passionate about streamlining internal processes, optimizing resource allocation, and driving innovation, I focus on delivering measurable outcomes that expand market presence, strengthen brand trust, and create stronger connections across employees, partners, and clients.

Education

• Lamar University

  Bachelor of Business Administration - BBA, Management

• The University of Texas at Austin

  Master of Business Administration - MBA, Hildebrand MBA