Jordan Gosnell

Jr Salesforce Administrator @PerfectServe

US

Assists in Salesforce administration; Performs daily configuration, training, support, maintenance, and improvement for PerfectServe\'s Salesforce instance-Maintains data integrity by coaching users on proper data handling and supporting data governance-Assists in analyzing and redesigning the general architecture of the existing Salesforce platform to support strategic direction-Supports implementation of new enhancements including custom objects, workflows, email alerts, templates, data validation, and triggers-Participates in cross-functional teams addressing strategic business issues involving Salesforce-Stays abreast of new Salesforce features and functionality, providing recommendations for process improvements-Creates and maintains documentation on processes, policies, training, configuration, and related materials-Effectively communicates technical issues and resolves problems at all levels of the organization, both internally and externally-Updates and maintains Salesforce records as needed, including record ownership, account hierarchies, and data cleanliness-Understands Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)-Oversees automated list creation process and runs ad-hoc reports for marketing and sales-Ensures inbound leads are properly handed off from marketing to sales by staying on top of automated lead routing-Uses tools such as RingLead, SalesLoft, 6Sense, ZoomInfo, Qualified, Definitive Healthcare, Fathom, Lattice, Slack, and the Microsoft Office Suite

Pace University

Bachelor of Fine Arts (B.F.A.), Acting

The Edit Center

155 Hour Art of Editing Course, Narrative Feature & Documentary Film Editing

Trailhead by Salesforce

Salesforce Administration

NYU Tandon School of Engineering

Salesforce Administration