Jordan Murray

About Jordan Murray

Living in a social-first world, I am captivated by the authentic connections forged between people, brands, and ideas. My career began in marketing and influencer management, where I learned that true brand loyalty isn\'t just about a sale—it’s about the long-term relationship.Today, I apply that \"people-first\" mindset to the fintech space at DebtBook. While my title is in Support, my focus is entirely on Customer Success. I don\'t just resolve tickets; I proactively shape the end-to-end client journey to drive product adoption and measurable value.I lead with curiosity, intention, and a drive for excellence. Whether I’m guiding a client through their first onboarding or optimizing a veteran user\'s workflow, my goal is the same: ensuring every partner has the tools they need to grow.Let\'s connect!

Experience

1. Customer Support Associate

   DebtBook

   Apr 2025 — Present · Charlotte, NC, US

   Strategic Account Management: Have managed 800+ customer cases, serving as a primary point of contact and trusted advisor for public sector organizations.• Performance Excellence: Maintain a team-leading 99.1% CSAT score by delivering high-touch, solutions-oriented support and fostering long-term client trust.• Product Adoption & Training: Drive user engagement and retention by leading live, strategic training sessions to ensure successful onboarding and workflow optimization for new and existing SaaS users.• Internal Advocacy: Partner cross-functionally with Product, Knowledge, and Success teams to communicate client feedback, closing the loop between user needs and product development.• Relationship Building: Have Earned direct recognition from multiple clients and internal leadership for exceptional partnership and customer advocacy.

Education

• Basha High School

  High School Diploma

  2016 — 2018

• University of South Carolina

  Bachelor of Science - BS, Marketing