Jordan Daily
Translating strategy into execution & complexity into clarity.
- Role
- Director of Customer Success at Aallyn
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jordan Daily
Throughout my career, I\'ve partnered with executive leadership to drive organizational alignment, optimize operations, and deliver high-impact initiatives. I excel at bridging the gap between people, strategic vision, and tactical execution—connecting technical teams with business stakeholders, translating complexity into actionable plans, and ensuring nothing falls through the cracks.My experience spans:Executive partnership and strategic operations in Chief of Staff capacitiesTechnology program management in agile environments (Jira, ServiceNow, Scrum)Cross-functional communications and organizational change leadershipBusiness analysis, process optimization, and workflow designI\'ve delivered results across technology, retail, and insurance sectors, working with diverse teams to solve complex problems through structured thinking, clear communication, and a relentless focus on outcomes.I prioritize relationships and combine operational rigor with strategic thinking and strong communication skills. I see the big picture, identify gaps before they become problems, and create alignment across functions without unnecessary friction.
Experience
Director of Customer Success
Feb 2025 — Present · Seattle, WA, US
I lead AALLYN’s Customer Success strategy, positioning the customer experience as a driver of brand equity, retention, and sustainable growth. As part of the leadership team in a scaling startup, I translate customer insight into cross-functional strategy across product, operations, and marketing.By building scalable systems and performance frameworks, I drive alignment across teams — ensuring service excellence supports revenue goals while protecting the brand.
Education
Nicolet College
Liberal Arts - Associate of Arts
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