Jordan Silva

About Jordan Silva

I’m an operator at heart, I love rolling up my sleeves to fix what’s broken, scale what’s working, and build teams that drive results. My strategic vision for driving business growth, optimizing operations, and executing high-impact customer success strategies are the specialties I thrive in. For the past 15+ years, I’ve led Customer Success and GTM Operations across software companies of all shapes and sizes - from global enterprises to private equity-backed scale-ups. I specialize in transforming post-sale functions into high-performing, revenue-generating engines. That means defining the strategy, aligning cross-functional teams, building the right dashboards and tech stack, and driving execution from day one. What sets me apart is my ability to bridge vision with action. I’m as comfortable in the boardroom setting strategy as I am in the weeds with the team, solving operational gaps or rethinking the customer journey. Whether I’m building a CS org from scratch, turning around a struggling support team, or helping a company prep for scale or exit, I bring structure, focus, and accountability.

Experience

1. Vice President of Customer Success

   Sure

   Sep 2025 — Present

Education

• The University of Texas at Dallas

  Bachelor of Science (B.S.), Business Administration

  2010 — 2013

Skills

• Operations Management
• Market Research
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Social Media
• Time Management
• Retail
• Marketing
• Mac Os
• Educational Technology
• Account Management
• Inventory Management
• Merchandising
• Social Networking
• Microsoft Office
• Sales
• Contract Management
• Customer Service