Jordan Quinonez

About Jordan Quinonez

With over 10 years of extensive experience in client services within the tech industry, specializing in SaaS platforms, I bring a proven track record of success in customer support and team leadership. Proficient in Zendesk, Asana, Salesforce, and Google Suite, I have effectively managed support operations, led account management efforts, and developed high-performing teams. In building out a successful CS team, my expertise includes role creation, interviewing, onboarding new team members, mentoring and coaching, providing guidance and constructive, direct feedback, and unifying a team through strategic planning and clear directive to achieve quarterly and annual goals. As a direct support to clients, I have experience understanding specific business needs and goals, setting appropriate expectations through clear communication, providing thorough insight, analytics and reporting, vendor and asset management, and strategizing and executing plans toward campaign and business growth. Known for collaboration, multitasking, and meeting deadlines, I am equipped to contribute to the success of your organization in a client services or customer support role.

Experience

1. Metro Service Manager

   HopSkipDrive

   Aug 2025 — Present

Skills

• Management
• Social Media Marketing
• Online Marketing
• Account Management
• Marketing
• Digital Marketing
• Media Planning
• Direct Response
• Direct Marketing
• Analysis
• Public Relations
• Social Media
• Creative Direction
• Advertising