Jordan P.
Director of Customer Success | Driving Retention, Expansion & Growth at Scale | Global SaaS Leader
- Role
- Director of Customer Success at ScreenCloud
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Director of Customer Success
Nov 2024 — Present · Charlotte, NC, US
Building and leading a high-performing U.S./U.K-based Customer Success team (10 CSMs & Account Managers), responsible for retention, expansion, customer experience, and product adoption across a global customer base. Drive NRR, GRR, and Expansion ARR while scaling CS processes, deepening customer value, and aligning CS with overall business strategy.
Education
Central Michigan University
Bachelors, Integrative Public Relations, Public Affairs
2009 — 2013
Skills
- Advertising
- Promotions
- Microsoft Office
- Sales
- Account Management
- Direct Sales
- Public Relations
- Management
- Marketing
- Brand Development
- Marketing Strategy
- Corporate Communications
- Public Speaking
- Customer Service
- Social Media
- Customer Relations
- Time Management
- Marketing Communications
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