Jordann White Shanks

Manager, Customer Success

Role: Manager, Customer Success at Amazon
Location: Austin, TX, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Manager, Customer Success
Amazon
Jun 2025 — Present · Austin, TX, US

Education

Louisiana State University
Bachelor of Science (B.S.), Fashion Merchandising and Business Management Minor
2009 — 2012
Harvard Business School Online
Other/Certificate of Business Analytics
2018 — 2018

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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Experience

Manager, Customer Success

Education

Louisiana State University

Harvard Business School Online

Find verified contacts for anyone on LinkedIn