Jordan Olack
SVP Director, Intelligent Automation / Contact Center (CCaaS) Delivery at KeyBank
- Role
- Head of Analytics, Product, & Ccaas Technology Intelligent Automation Contact Center at KeyBank
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Jordan Olack
Experienced digital product director with superior performance and leadership concentrated in the financial services industry with proven ability to manage the complex, minimize risks, and elevate team competencies to obtain best in class solutions. Proven leadership capabilities anchored in growing, managing and motivating teams to achieve optimum results. Team player with strong client presence and excellent technical, analytical, and communication skills. Interested in leveraging digital expertise, business consulting, product management, and portfolio & project management experience in a challenging environment.Specialties: Digital Strategy & Execution, Product Management, Business Process Management, Technology Development, Global Technology Management, Business and Systems Engineering, User Experience Advocacy, Program/Portfolio Financial Management
Experience
Head of Analytics, Product, & Ccaas Technology Intelligent Automation Contact Center
Sep 2020 — Present · Cleveland, OH, US
Education
Miami University
Bachelor of Arts, Chemistry
Skills
- Project Portfolio Management
- Management Consulting
- Mobile Interface Design
- Mobile Applications
- Analytics
- Business Intelligence
- Mobile Payments
- Program Management
- Mobile Strategy
- Mobile Technology
- Banking
- Risk Management
- Mobile Banking
- Vendor Management
- Visio
- Business Process Management
- Project Management
- Requirements Gathering
- IT Strategy
- Relationship Management
- Process Improvement
- Business Analysis
- Web Application Design
- Sdlc
- Product Management
- Portfolio Management
- Mobile Devices
- Financial Services
- Crm
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