Jordan M. Johnson
Results-driven leader with a strong track record in music retail, eCommerce, team leadership, and customer experience across pro audio, consumer electronics, and broadcast sectors.
- Role
- Lead Customer Care and Dealer Support Specialist at inMusic
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Jordan M. Johnson
Results-driven customer service, sales and operations leader with extensive experience…
Experience
Lead Customer Care and Dealer Support Specialist
Mar 2022 — Present · Davison, MI, US
Assisting customers with web store purchases and after-sales service issues through phone, chat, and web tickets assuring that a highest level of customer satisfaction is achieved with every interaction. Serving as the primary support escalation contact for multiple online stores, the customer support and order logistics teamContinually identifying sales opportunities during all customer, web development and marketing team interactions. Liaise with the Technical Support team leadership to warmly transfer tech related inquiries. Providing training, coaching, and mentorship required for multiple team members, assuring continued development and success. Responsible for building and maintaining strong relationships with our network of dealers, ensuring they receive the highest level of warranty and technical support for professional and consumer hardware products.
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