Jordan Smith

About Jordan Smith

Dynamic and results-oriented hospitality professional with experience in luxury hotel management. Proven track record of enhancing guest satisfaction and loyalty through exceptional service delivery and innovative experience design. Skilled in developing and implementing guest-centric strategies that elevate the overall guest journey, from pre-arrival to post-stay follow-up.Expert in leading diverse teams to achieve operational excellence while fostering a culture of hospitality and attention to detail. Strong background in managing guest relations, resolving complex issues, and creating memorable experiences tailored to individual preferences. Adept at leveraging guest feedback and data analytics to continuously improve service offerings and operational procedures.Passionate about cultivating a welcoming atmosphere and building lasting relationships with guests. Committed to upholding the highest standards of luxury service, ensuring every guest leaves with unforgettable memories and a desire to return.Skilled in OPERA, HotSos, Microsoft Suite, Customer Service and English. Professional with a Bachelor\'s Degree in Finance from the University of North Texas.

Experience

1. Director of Guest Experience

   Hôtel Swexan

   Mar 2024 — Present

Education

• University of North Texas

  Bachelor's Degree, Finance, General

Skills

• Microsoft Excel
• Great People Person
• Well Versed in Microsoft Program
• Microsoft Office
• English
• Customer Service
• Microsoft Outlook
• Microsoft Word
• Microsoft Powerpoint