Jordan Kohun
Senior Strategic Customer Success Manager @ Matrix Solutions | Enterprise SaaS Expert
- Role
- Senior Strategic Success Manager at Matrix Solutions
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jordan Kohun
Accomplished Senior Strategic Customer Success Manager with a proven track record of…
Experience
Senior Strategic Success Manager
Feb 2018 — Present · Pittsburgh, PA, US
Matrix Solutions flagship product, Monarch, is the only global ad sales platform built for media - transforming chaotic data into actionable sales information that delivers the insights necessary for prospecting, managing, evaluating and closing business. Matrix manages more than $13 billion in media ad revenue, offering its best-in-class analytics, sales intelligence, media-specific CRM and sales tools to more than media sellers to more efficiently manage their workflow. CSM Skills: Customer Relationship Management CRM, Customer Engagement, Customer Success, Customer Retention, Enterprise Software, Communication, Forecasting, Product Knowledge, Training and Onboarding, Account and Book of Business Management, Product Adoption, Business Insights, Strategy, Troubleshooting & Stakeholder Relationship Management• My client base consists of 15+ large enterprise and non-enterprise multi-market media companies (Broadcast Media, Media Networks, New Media, Digital Publishing & Radio) in the U.S, Canada, and Europe. • Responsible for owning and deepening relationship with key stakeholders and champions (from C-level executives to Account Executives), product adoption, up sell/customization opportunities, renewals, and expansion • Prove value of our ad sales platform, integrations, roadmap and product feature/enhancement roll outs • Develop and deliver customer onboarding, training, and enablement programs to drive software adoption • Member of the Matrix Education Committee - Responsible for educating, providing insights and opportunities for our company to learn about various industry related content, topics, and trends.
Education
Robert Morris University
Master of Science
Marietta College
Bachelor of Arts
New York University
Master of Science
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