Jordan Goodell
IT Center of Excellence Manager at DoorDash
- Role
- IT Center of Excellence Manager at DoorDash
- Location
- Hayward, CA, US
- LinkedIn followers
- 500 followers
About Jordan Goodell
I\'m a global IT leader with 14 years of experience in the technology industry. I build diverse teams, champion inclusion, forge strong partnerships, and inspire others by connecting their work and growth to the mission. I specialize in content management and strategy. I have experience with service design and delivery, program management, incident response/management, customer satisfaction, workforce management, and rapid iteration.
Experience
IT Center of Excellence Manager
Jan 2025 — Present
Lead the definition and tracking of IT performance metrics to ensure data-driven decisions and accountability- Drive continual service improvement across IT functions through targeted analysis and strategic initiatives- Own the global incident management and change management programs to reduce risk and improve operational resilience- Serve as a key advisor to IT teams on the implementation and optimization of new services, platforms, and processes- Champion standardization and best practices across the IT organization to enhance efficiency, quality, and user experience
Education
San Francisco State University
Bachelor of Arts (B.A.), English and Technical and Professional Writing
2012 — 2015
Berkeley City College
Associate of Arts (A.A.), English
2010 — 2012
Skills
- System Administration
- Time Management
- Mac
- Microsoft Excel
- Customer Experience
- Iwork
- Microsoft Outlook
- Leadership
- Retail
- Computer Hardware Assembly
- Teamwork
- Technical Documentation
- Ios
- Constructive Feedback
- Microsoft Word
- Computer Repair
- Team Leadership
- Customer Relationship Management (Crm)
- Os X
- Microsoft Office
- Interviewing
- Social Media
- Leadership Development
- Ilife
- Customer Service
- Mac Os
- Computer Hardware Troubleshooting
- Communication
- Team Building
- Creative Writing
- Customer Satisfaction
- Training
- Active Directory
- Adobe Creative Cloud
- Office 365
- Linux
- Troubleshooting
- Technical Support
- Mentoring
- Microsoft Exchange
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