Jordan Gilliam
Executive Client Communications Specialist at Rocket Mortgage
- Role
- Executive Client Communications Specialist at Rocket Mortgage
- Location
- Canton, MI, US
- LinkedIn followers
- 500 followers
Experience
Executive Client Communications Specialist
Aug 2021 — Present · Detroit, MI, US
Distinguished for achieving the highest conversion rates of dials per hour and transfers per hour in the month of February 2023, resulting in an increase in monthly revenue and overall profitability- Recognized for exceptional performance as a Top 50 finisher out of 500 team members in the department- Consistently exceeded role expectations and set new standards for customer service excellence, consistently surpassing daily goals of 100 dials per hour and exceeding targets for hourly customer transfers- Optimized performance by tracking hourly call volume, transfers, and other key performance metrics using Microsoft Excel, resulting in a 20% increase in productivity and a 15% decrease in call handling time
Education
Schoolcraft College
Associate's degree, Marketing/Marketing Management, General
2012 — 2015
Eastern Michigan University
Bachelor of Business Administration (B.B.A.), Finance, General
2015 — 2016
Skills
- Customer Service
- Curriculum Development
- Event Planning
- Recruiting
- Staff Development
- Powerpoint
- Microsoft Excel
- Microsoft Word
- Classroom Management
- Elementary Education
- Teaching
- Research
- Tutoring
- Merchandising
- Public Speaking
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