Jordan F.
Major Incident Management @ CDW | Security+ and GRC Certified | AI-Driven | PCI-DSS | SOC 2 | HITRUST | GDPR
- Role
- Asst Major Incident Manager at CDW
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jordan F.
Results-driven IT professional with 7+ years of experience specializing in Major Incident Management, IT Service Operations, and Technical Support. Proven ability to lead high-severity incident response, optimize ITSM processes, and drive cross-functional collaboration under pressure. Adept at leveraging ServiceNow, ITIL practices, and root cause analysis (RCA) to reduce downtime, improve MTTR, and meet SLA targets. Currently pursuing ITILv4 Certification, Security+ certified with a strong foundation in infrastructure, compliance, and service delivery for healthcare and enterprise environments.
Experience
Asst Major Incident Manager
Oct 2024 — Present
Education
Westlake High School
HS Diploma, Mathematics and Computer Science
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