Jordan Marquess

Associate Project Manager @Spectrumvoip

Plano, TX, US

Manages customers throughout the on-boarding process by obtaining necessary technical and business information required from customers/vendors and updates records in the CRM. Delegates tasks on the project to other departments while making effective decisions when presented with multiple options to progress the project. Served as the main point of contact for team members and customers, so that all parties are kept up-to-date with the progress of the project and actions are clearly laid out. Monitored progress and provided updates to management on project progress. Met deadlines and produced efficient, high quality work to ensure customer expectations were exceeded. Maintained and built trusted relationships with leadership, colleagues, staff and customers. Served as the first escalation contact for orders that do not go as planned during onboarding. Lastly, followed up with customers after delivery of service to ensure that service has been delivered to the customer\'s satisfaction and to hand off the project to the service team for future maintenance.

L.D. Bell High School

General Studies

DuVall's School of Cosmetology

Cosmetology/Cosmetologist, General

Project Management Institute (PMI)

Certification