Jordan Coton
Head of Technical Account Management @Cooper Solutions
Signup · Get unlimited contacts
WORK HISTORY
Head of Technical Account Management @Cooper Solutions
Warwickshire, GB
As Head of Technical Account Management, I lead our technical and field-based account management teams across the FullForecast, Financials and FullControl product suites. My focus is on building high-performing teams, driving client retention, and shaping the strategy behind how we serve, support, and grow our existing client base.I work closely with leadership, sales, and product teams to ensure our clients receive proactive, strategic support — balancing deep product knowledge with commercial awareness to identify upsell opportunities, improve client outcomes, and contribute to overall business growth.My role involves managing team performance, coaching and developing account managers at all levels, overseeing product release readiness, and influencing product development by translating client feedback into actionable roadmap decisions. I also support the end-to-end sales process, manage financial performance for our product areas, and ensure the account management function remains aligned with both business objectives and client expectations.With a strong background in both client strategy and technical delivery, I thrive on creating structure, encouraging collaboration, and making sure our teams consistently deliver value that goes beyond the expected.
EDUCATION
Nottingham Business School, Nottingham Trent University
BA(Hons) International Business SW, International Business
SKILLS
ABOUT JORDAN COTON
Head of Account Management (Technical)| Collaborative Leader | Client StrategistI lead two talented teams focused on delivering consistent, high-quality service to Motor Trade Dealership Groups across the UK. With a background in software sales and a strong grasp of the product development lifecycle, I’m driven by the challenge of turning complexity into clarity — ensuring our clients always feel confident, informed, and supported.Client retention is a real point of pride. I believe long-term relationships are built on consistent delivery, clear communication, and always bringing something extra to the table — whether that’s data-driven insights, strategic input, or simply making life easier for someone.My leadership style is collaborative and hands-on. I’m organised, committed, and quietly relentless when it comes to improving our service and developing the people around me. Whether I’m deep in product discussions, leading account strategy sessions, or handling day-to-day delivery, I stay focused on impact to our clients. I am keen to connect with others in the technology, automotive and account management spaces.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.