Jordan Cooper
Senior Client Experience Manager @Madison Logic
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WORK HISTORY
Senior Client Experience Manager @Madison Logic
Establish a trusted strategic advisor relationship with assigned clients and drive continued value of our products and services- Coordinate the execution of various campaigns using a tools and technologies that are integrated with the company\'s lead generation and display platforms- Turn campaign data into actionable intelligence and provide clients with solutions to meet both their technical and business goals- Proactively identify optimization and upsell opportunities of ML products and services- Guide new and existing clients through the Madison Logic Platform including implementations, integrations, ongoing maintenance, and growth- Respond in a timely manner to general and specialized client requests, including payment, reporting, implementations, and product-related questions- Communicate with internal departments on the status and issue updates and resolution, technical requirements to software engineers, campaign updates and milestones, management-level summaries, and issue escalation.
EDUCATION
Bryant University
Bachelor of Business Administration (B.B.A.), Marketing/Spanish Double Concentration
ABOUT JORDAN COOPER
Customer Success is more than support — it’s about strategic partnership. I’m a data-driven Senior Customer Success Manager with over 7 years of experience helping SaaS and marketing tech clients drive adoption, increase retention, and grow revenue. Whether leading product implementations, guiding QBRs, or mentoring new CSMs, I bring a consultative, proactive approach to every client interaction.I’ve worked with enterprise clients and led pods of 20 or more junior CSMs, delivering strong performance through cross-functional alignment, data-driven decision-making, and hands-on mentorship. Whether I’m building QBR frameworks, streamlining onboarding, or analyzing product usage to uncover expansion opportunities, my north star is always clear: deliver value that’s measurable and repeatable.Tools of choice: Salesforce, Gainsight, PowerBI, Tableau, Zendesk, Jira. Always open to connect with fellow CS leaders or companies looking to scale customer outcomes with intention, optimize, scale, and deliver results. Let’s connect!
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