Jordan Baltazor

About Jordan Baltazor

I am a fintech and client experience executive with over 20 years of leadership in startups, banking-as-a-service, and digital assets. My career has been built at the intersection of operations, technology, and customer trust unlocking smooth scaling of organizations from early-stage to enterprise-level growth.At Fortress Trust, I led cross-functional teams overseeing $4B+ in digital assets under custody, millions of monthly fiat and crypto transactions, and onboarding over accounts while building a client success framework that served more than 200 institutional partners.As the founder of Strategic CX, I advise early-stage fintechs as well as financial institutions on building sustainable client journeys, preparing for regulatory audits, and scaling responsibly. My leadership style is rooted in servant leadership, data-driven decision-making, and a deep belief that client trust and operational excellence drive long-term value.In addition to my executive roles, I serve as Board President for Williamson County Emergency Service District #2, where I provide governance for $5M+ in public safety operations serving nearly residents.I am passionate about building resilient financial infrastructure, advancing responsible innovation in payments and crypto, and helping teams align around experiences that create lasting client relationships.

Experience

1. Founder & CEO

   Strategic Cx

   Oct 2022 — Present · Austin, TX, US

   There is a lack of modern banking adoption in the U.S. which creates friction for enabling global money movement and multi-asset accounts across fiat and digital assets. Strategic CX bridges the gap between financial institutions, technology, and digital asset businesses to continue modernizing banking and digital assets at scale.By crafting transformational strategies & customer experiences in the banking and fintech space, Strategic CX is your strategic advisor for all things banking, banking as a service, and enabling the use of blockchain. Strategic CX advances collaboration that boosts customer relationships and drives revenue.

Education

• Dodge City Community College

  Associate of Arts, Banking & Finance

• Friends University

  B.S., Organizational Management & Leadership

• Kansas Wesleyan University

  MBA, Business Administration

Skills

• Cash Management
• Vendor Management
• Business Analysis
• Executive Management
• Support Management
• Sql
• Business Process Improvement
• Team Building
• Management
• Cross-Functional Team Leadership
• Mergers & Acquisitions
• Data Analysis
• Customer Relationship Management (Crm)
• Training
• Strategy
• Customer Service
• Business Development
• Banking
• Risk Management
• Internet Banking
• Team Leadership
• Process Improvement
• Change Management
• Leadership
• Financial Analysis
• Project Management
• Analytics
• Business Strategy
• Software Documentation
• Sdlc
• Financial Services
• Crm
• Leadership Development
• Relationship Management
• Product Development
• Analysis
• Product Management