Jordan Rosenthal
Customer Success Manager | Empowering Educators Through Product-Driven Partnership
- Role
- Customer Success Manager at Jotit
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Jordan Rosenthal
I help organizations successfully adopt SaaS products through thoughtful onboarding…
Experience
Customer Success Manager
Jul 2025 — Present
Manage onboarding and implementation for K–12 schools piloting or adopting Jotit across the U.S. and Puerto Rico. Provide ongoing support to teachers, administrators, and district leaders through training sessions, classroom visits, and strategic check-ins. Design and facilitate professional learning experiences that build confidence and drive classroom adoption. Develop and maintain customer resources including engagement plans, toolkits, and help articles to ensure a seamless user experience. Partner with Product, Engineering, and Operations teams to communicate field feedback, troubleshoot technical issues, and align product improvements with user needs. Strengthen customer success through proactive communication, data-driven insights, and personalized support that leads to sustained usage and renewal.
Education
University of Florida
Master of Education - MEd
Florida International University
Bachelors
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