Jordan Tudor

WORK HISTORY

EDUCATION

ABOUT JORDAN TUDOR

As the Director of Operations for Mobile Apps and Q/A at Springbig, I work with a diverse team who delivers innovative and user-friendly solutions for the cannabis loyalty marketing industry. I am responsible for overseeing the entire product lifecycle, from ideation to launch, ensuring quality, functionality, and customer satisfaction. With a background in applied horticulture and horticultural business services, I bring a unique perspective and expertise to Springbig, where I have been working since March 2021. I started as a Support Team Manager, where I excelled in handling customer inquiries, resolving issues, and providing feedback to the product team. I was then promoted to the Director of Support for Investigations/Triage, where I managed a team of specialists who performed root cause analysis, bug reporting, and escalation for complex cases. In less than a year, I was able to increase the support efficiency, accuracy, and response time by 35%. I am a strong leader with proven success in customer service, problem solving, communication, and multi-tasking. I am self-motivated, confident, and adaptable, always ready to take on new challenges, work well under pressure, and lead by example. I am passionate about creating and delivering products that meet the needs and expectations of the cannabis industry and its consumers. My goal is to continue to grow and learn as a professional, and to contribute to Springbig\'s vision and mission.