Jordan Stevenson

Information Designer @Standard Life Uk

Edinburgh, GB

Designing engaging content for transactional communications and mailings while adhering to brand guidelines and bringing them to life- Supporting the end-to-end delivery of projects to make sure communications meet requirements, including planning of workload, timelines, leading design meetings/calls and answering project questions/requests where required- Working with business areas to gain an understanding of our customers so we can make sure we create content to meet their needs- Run workshops to understand business requirements and showcase content to stakeholders- Cleary document changes and requirements so they can be understood easily- Obtain approval of requirements and changes from stakeholders - Create and maintain relationships with other business areas, customers and stakeholders at all levels- Carry out design testing to make sure changes meet business needs- Communicating with other business areas to keep them up to date on progress of work, throughout and after delivery- Proactively seek areas of improvement by liaising with stakeholders and other business areas to identify potential pain points, and work together to make these better - Co-ordinate workload in terms of priority and delivery timelines- Keeping all documentation up to date- Quality checks and attention to detail on all delivery

West Lothian College

Scottish Vocational Qualification, Contact Centre Operations