Jordan Smith

About Jordan Smith

As a Manager at Chick-fil-A Restaurants, I oversee the daily operations of the front of…

Experience

1. Assistant General Manager

   Dunkin'

   Oct 2025 — Present · Lakewood Ranch, FL, US

   Operations Management • Assist in overseeing all aspects of store operations, including opening/closing, product preparation, cash handling, and drive-thru service. • Ensure compliance with food safety, sanitation, and health regulations. • Maintain inventory levels, complete weekly ordering, and reduce waste through smart cost control. • Ensure consistent execution of Dunkin’ operational standards and quality expectations.2. Team Leadership • Support recruiting, hiring, and onboarding of new team members. • Coach and motivate employees to achieve high performance in speed, accuracy, and hospitality. • Provide ongoing feedback, training, and recognition to build a positive and productive work culture. • Act as the manager-on-duty when the General Manager is off-site.3. Guest Experience • Lead by example in delivering excellent guest service and creating a welcoming environment. • Resolve guest complaints professionally and promptly. • Monitor service times, accuracy, and hospitality to ensure every guest leaves satisfied.4. Financial Accountability • Help manage labor, food, and paper costs to achieve profitability goals. • Monitor daily sales and transaction reports to identify growth opportunities. • Support the GM in achieving weekly and monthly performance targets.5. Compliance and Safety • Ensure team compliance with company policies, safety protocols, and state labor laws. • Maintain a clean, organized, and safe work environment for guests and employees.