Jordan Smith

About Jordan Smith

Dedicated, committed, and goal oriented to create a guest centric atmosphere. Acts with integrity and treats all members of our team with respect. Constantly adapting and learning new skills to execute the best service and engagement to our guests and to help drive sales. Always striving to exceed goals and to make exceptional progress to create long term and repeatable successes.

Experience

1. Executive Team Leader Service & Engagement

   Target

   Aug 2023 — Present · Hanover, PA, US

   Requested to own all processes and functions of Fulfillment Operations in addition to Service & Engagement- Build a Team of passionate and empowered Advocates, Experts, and Leaders in Service & Engagement and Fulfillment Operations who strive to exceed Guest expectations- Operate and develop two Teams through the delegating of 4 Team Leader direct reports- Promoted five Team Members from my business unit into Team Leader positions, one to Closing TL, one to Fulfillment Ops TL, two to Service & Engagement TL, and one to Gen Merch TL- Develop key scheduling tactics that not only keep the needs of the business in mind, but also the work-life balance of our Team- Drive total store sales by partnering with a Leadership team of 17 and by understanding my role in sales growth and total store profitability- Manage empowered Leaders to follow up on business needs, training completion, checking for understanding and provide continuous opportunities to drive motivation and morale for all Service & Engagement and Fulfillment Ops roles- Engage in meaningful and consistent developmental conversations within the Service & Engagement and Fulfillment Ops Team Leader career path- Create and uphold a culture of accountability through clear expectations and performance management which align directly with Target ethics and values- Directs the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in Guest traffic and sales- Expect and empower my Team to stay up to date and knowledgeable of upcoming promotions, brand launches, and events- Utilize Guest survey reports and tools to drive change in key areas with the greatest impact on Guest experience, and using said Guest feedback to coach and recognize my Team- Demonstrate a culture of ethical conduct, safety, and compliance, to lead my Team to work in the same way and hold others accountable to this commitment.

Education

• Millersville University of Pennsylvania

  Business Administration and Management

  2018 — 2022

• Susquehanna University

  General Studies

  2017 — 2018