Jordan Smith
Atlanta Hawks Membership Services Consultant | Bodyrok Pilates Instructor | Vanderbilt Track & Field Student-Athlete Alum | UGA Sports Management Master\'s Graduate
- Role
- Consultant, Membership Services at Atlanta Hawks
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jordan Smith
University of Georgia Sports Management Master’s graduate and honors undergraduate from Vanderbilt University with a background in Communications and Psychology. Experience as a student-athlete on the Vanderbilt Track and Field Team helped cultivate a strong interest in the sports industry and sharpened key skills in leadership, time management, and teamwork. Currently in a third season with the Atlanta Hawks as a Membership Services Consultant, focused on enhancing the fan experience and building lasting relationships. Also serving as a certified Pilates instructor at Bodyrok, promoting wellness and fitness through personalized instruction and motivation.
Experience
Consultant, Membership Services
Jan 2025 — Present · Atlanta, GA, US
Act as a dedicated liaison for Atlanta Hawks season ticket members, resolving inquiries, troubleshooting issues, and providing timely updates to ensure a seamless and high-quality member experience- Drive member retention by building meaningful, long-term relationships through strategic engagement, personalized outreach, and consistent value delivery throughout the season- Contribute to team recruitment and development by participating in hiring calls, mentoring new team members, and representing the organization at sports industry job expos to attract top talent.
Education
Lambert High School
High School Diploma
2014 — 2018
Vanderbilt University
Bachelor of Arts - BA, Communications
2018 — 2022
The University of Georgia
Master's degree, Sports Management
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