Jordan Shapira
Corporate Travel Executive @Kensington
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WORK HISTORY
Corporate Travel Executive @Kensington
Recruited to build and scale a new division within the organization, responsible for launching and growing a small-to-medium business travel brand-Accelerated new-client activation by leading end-to-end onboarding, implementation, and tailored travel policy development, ensuring a seamless transition and strong early retention-Optimized booking efficiency and accuracy through expert use of Sabre GDS, improving transaction quality and reducing processing time-Partnered with senior leadership to shape and refine OBW (online booking workflow) practices, enhancing internal processes and strengthening the brand’s operational framework-Expanded new business pipeline by leveraging established client relationships to generate warm opportunities and contribute to early revenue growth-Delivered highly personalized service that increased client satisfaction, reinforced trust, and supported long-term account stability-Instrumental in achieving 35% YOY growth by improving processes, strengthening client relationships, and accelerating new-business acquisition-Drove a 92% YOY client retention rate through proactive relationship management and tailored support from brand’s inception
SKILLS
ABOUT JORDAN SHAPIRA
Experienced Account Manager | Corporate Travel & Client Success SpecialistI help companies and executives navigate complex corporate travel programs with ease, efficiency, and exceptional service. Managing and growing multi-million-dollar portfolios across diverse industries, I build strong relationships with C-suite leaders and high-profile clients while delivering measurable business results.Expert in streamlining travel programs, reducing costs, and providing seamless end-to-end solutions, I’m passionate about turning complex processes into smooth, reliable experiences for every traveler. Recognized consistently as a top performer, I combine strategy, attention to detail, and personalized service to exceed client expectations, strengthen loyalty, and drive portfolio growth.
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