Jordan Schoppen
Customer Success Manager @Descartes Systems Group
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WORK HISTORY
Customer Success Manager @Descartes Systems Group
I currently serve as a Customer Success Manager for 65 SMB and Enterprise customers, accounting for $5 million in ARR (Annual Recurring Revenue). I conduct monthly compliance reviews and quarterly QBR meetings with C-Suite stakeholders to ensure alignment with my customers\' unique goals and to proactively resolve account level issues.I regularly identify upsell and cross-sell opportunities for my clients, and I have maintained an average of 130% NRR across my book of business.
EDUCATION
Bethel University
Bachelor's of Science, Biochemistry and Molecular Biology
ABOUT JORDAN SCHOPPEN
My diverse experience in biology, chemistry, car sales/management, and most recently logistics consulting has provided me with a well-rounded approach to managing the entire customer lifecycle. I am dedicated to providing exceptional customer service with a focus on empathy, fostering consultative partnerships, and driving toward my clients\' unique definitions of success. Adept at account management, utilizing enterprise software systems, and building long-standing customer relationships.
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