Jordan Schoppen
Account Manager, Relationship Builder, and Experienced Staff Trainer || Driving Customer Success with an Empathetic Mindset
- Role
- Customer Success Manager at Descartes Systems Group
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Jordan Schoppen
My diverse experience in biology, chemistry, car sales/management, and most recently logistics consulting has provided me with a well-rounded approach to managing the entire customer lifecycle. I am dedicated to providing exceptional customer service with a focus on empathy, fostering consultative partnerships, and driving toward my clients\' unique definitions of success. Adept at account management, utilizing enterprise software systems, and building long-standing customer relationships.
Experience
Customer Success Manager
Sep 2024 — Present
I currently serve as a Customer Success Manager for 65 SMB and Enterprise customers, accounting for $5 million in ARR (Annual Recurring Revenue). I conduct monthly compliance reviews and quarterly QBR meetings with C-Suite stakeholders to ensure alignment with my customers\' unique goals and to proactively resolve account level issues.I regularly identify upsell and cross-sell opportunities for my clients, and I have maintained an average of 130% NRR across my book of business.
Education
Bethel University
Bachelor's of Science, Biochemistry and Molecular Biology
2013 — 2017
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