Jordan Schmid
CS Sales and Enablement Manager | Empowering Sales-Driven Success | Bridging Customer Satisfaction with Revenue Growth
- Role
- Customer Success Training Manager at Puffy
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Jordan Schmid
After completing the Bachelor of Business Administration at Ipag Business School and a Bachelor of International Business Management USW, I now focus on empowering teams to deliver exceptional customer experiences that drive loyalty and revenue, positioning our company as a leader in customer success and sales excellence. I am a driven, hardworking individual who is always looking for new ways to improve personally and professionally. I strive to be an asset to any community and organization.
Experience
Customer Success Training Manager
Sep 2024 — Present · Los Angeles, CA, US
As a seasoned Customer Success Training Manager with a passion for driving sales, I lead the development and implementation of comprehensive training programs designed to empower customer-facing teams. My role centers on aligning customer success strategies with sales objectives to enhance revenue growth and improve customer satisfaction.Key Responsibilities:Training & Development: Design and deliver tailored training programs that equip sales and customer success teams with the skills and knowledge needed to excel in customer interactions and drive sales.Sales Enablement: Collaborate with sales leadership to create training content that aligns with sales goals, ensuring teams are proficient in consultative and solution-based selling techniques.Customer Retention & Growth: Develop strategies to enhance customer engagement, retention, and expansion through effective onboarding, proactive communication, and value-driven solutions.Performance Optimization: Analyze team performance metrics and provide continuous coaching to improve customer interactions, boost conversion rates, and achieve sales targets.Cross-Functional Collaboration: Partner with product, marketing, and sales teams to ensure a seamless customer journey, leveraging customer feedback to refine training and support initiatives.Leadership & Mentorship: Lead by example, mentoring team members to cultivate a customer-centric, results-oriented culture that drives both customer success and sales.
Education
Wake Technical Community College
Associate of Arts - AA, Business/Commerce, General
2017 — 2018
IPAG Business School
Bachelor of Business Administration - BBA, International Management
University of South Wales
Bachelor of Business Administration - BBA
2019 — 2020
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