Jordan Sadler

Client Service Representative @Detroit Land Bank Authority

Detroit, MI, US

Delivered client support via phone, email, and in-person, resolving 30 or more daily inquiries and complaints efficiently while maintaining accurate records in internal databases.• Processed and updated customer accounts, managed documentation, and ensured all interactions were properly logged and tracked.• Researched and resolved complex issues by collaborating with other departments and escalating unresolved matters appropriately.• Communicated regularly with management regarding client concerns, procedural updates, and service improvements.

Central Michigan University

Bachelor's degree, Marketing

Southern New Hampshire University

Master's degree, Marketing