Jordan Roberts

Vice President Customer Experience, Clinical @Linus Health

Connersville, IN, US
MOBILE NUMBERS
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WORK HISTORY

Feb 2023 — Present

Vice President Customer Experience, Clinical @Linus Health

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Lead Customer Experience team for clinical customers focusing on onboarding, adoption, and retention strategies.• Develop playbooks and metrics to evaluate scalability and success in a developing market.• Strategically plan resourcing and capacity to drive overall direction of Clinical Customer Experience.

EDUCATION

2011 — 2012

Anderson University

Masters, Business Administration

2007 — 2011

Anderson University

Bachelor of Arts Degree, Organization Management

SKILLS

Program ManagementManagementTeam BuildingExacttargetProblem SolvingBusiness PlanningOperations ManagementSalesforce.comBusiness AnalysisProduct DevelopmentAnalysisStrategyMicrosoft OfficeLeadershipBusiness StrategyCoachingBusiness DevelopmentProject ManagementMicrosoft ExcelCustomer ServiceProcess ImprovementMicrosoft WordTeam LeadershipBasecamp

ABOUT JORDAN ROBERTS

Experienced Customer Experience and Customer Success Leader with a demonstrated history of working in information technology and healthcare services industry. Skilled in business planning, operational management, analytical skills, process improvement, and project profitability.

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Jordan Roberts — Vice President Customer Experience, Clinical at Linus Health in Connersville, IN, US | Unifers