Jordan Rigert

About Jordan Rigert

As a Director of Operations with over 8 years of experience in customer success and enablement, I lead high-impact initiatives that drive operational excellence, customer retention, and scalable growth. I specialize in building strong customer relationships while designing systems and processes that improve product adoption, elevate the customer experience, and empower teams to perform at a high level.In my current role as MIPS Director of Operations, I oversee cross-functional efforts that align product, training, and customer experience with organizational goals. I lead the development of strategic onboarding frameworks, training programs, and operational processes that ensure customers are supported from day one while enabling teams to deliver consistent, measurable results. My leadership style is rooted in collaboration, accountability, and continuous improvement.I take a data-driven approach to operations, leveraging performance metrics and customer insights to inform strategy, optimize workflows, and drive long-term retention and loyalty. I believe sustainable growth is built on strong operational foundations, clear communication, and empowered teams. I am passionate about creating environments where both customers and employees can succeed.

Experience

1. Mips Director of Operations - Interim

   Aptarro

   Sep 2025 — Present

   Lead MIPS submissions, ONC certification, and qualified registry processes, ensuring compliance and operational excellence.• Manage and mentor cross-functional teams, optimizing resources, performance, and process efficiency.• Collaborate with product and development teams on roadmap, feature prioritization, requirements, and partnership integrations.• Analyze MIPS Final Rulings to assess product and service impact, informing strategy across departments.• Drive customer success and retention through proactive engagement, issue resolution, and partnership management.• Support sales and finance operations, including demos, client consultation, AR coordination, and compliance oversight.

Education

• University of Wisconsin-La Crosse

  Minor (College of Business Administration), Sustainable Business

  2015 — 2019

• University of Wisconsin-La Crosse

  Bachelor of Science , Business Administration and Management

  2015 — 2019

Skills

• Management
• Project Management
• Teamwork
• Social Media
• Research
• People Skills
• Public Speaking
• Customer Service
• Microsoft Word
• Leadership
• Strategic Planning
• Microsoft Excel
• Powerpoint
• Time Management