Jordan R.
Computer Support Technician @USU | CA @GeekSquad Former MASCOT@ Utah State Univeristy & Utah Grizzleys
- Role
- Computer Repair Technician at Geek Squad
- Location
- Logan, UT, US
- LinkedIn followers
- 500 followers
About Jordan R.
Starting Maloufs Help Desk from the ground up. Also experienced Sales with a demonstrated…
Experience
Computer Repair Technician
Apr 2013 — Present · Logan, UT, US
Provided technical support and troubleshooting for a wide range of consumer electronics, including computers, mobile devices, and home entertainment systems.Performed hardware and software installations, upgrades, and repairs, ensuring optimal device performance.Conducted diagnostics to identify and resolve technical issues efficiently.Educated customers on product features, maintenance, and best practices to enhance user experience.Maintained detailed records of service requests and resolutions, ensuring accurate documentation and follow-up.Handled network maintenance and security, including virus and spyware removal, countering social engineering, and threat analysis.Performed phone repairs, including screen replacements and screen shield installations.Managed data backup and data management, ensuring data integrity and availability.Set up and configured email accounts, providing guidance on email usage and best practices.Analyzed logs and trends to optimize time usage and improve service efficiency.
Education
Idaho State University
Na
2004 — 2004
Utah State University - Jon M. Huntsman School of Business
Graduate Certificate
2024 — 2026
Utah State University
Bachelor of Arts (BA)
2006 — 2013
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