Jordan Petraitis
Vice President, Operations Excellence @Quantum Health
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WORK HISTORY
Vice President, Operations Excellence @Quantum Health
Spearheaded operational excellence strategy for an organization that has grown revenue nearly 10x growth - Lead a multidisciplinary team including Process Engineering, Analytics, and Product Development. Key strategic activities include continuous improvement initiatives that systematically enhance operational efficiency, championing data-driven decision making through the development of analytics capabilities that provide actionable insights from executive to individual contributor levels and guiding technology enhancements and system optimizations across critical technology platforms - Fostered a culture of innovation and excellence that enables scalable growth while maintaining service quality - Led end-to-end transformation of the Authorization system, resulting in $1.5M in annual run rate savings while improving operational efficiency, reduced clinical turnaround times by 5x and exceeded previous system satisfaction levels by 20%- Pioneered AI implementation for automating call documentation for customer service representatives, delivering approximately $3M in savings while enhancing representative productivity - Served as key strategic partner in redesigning our Quality program, resulting in more effective resource deployment, improved quality outcomes, and $1M in savings
EDUCATION
Miami University
Bachelor of Science (BS), Management and Organizations
SKILLS
ABOUT JORDAN PETRAITIS
Results-driven executive leader with a proven track record of transforming and scaling operational capabilities in high-growth environments. As the founder of a comprehensive Operations Excellence function, I have driven 10x revenue growth and 7x member expansion, delivering strategic execution that translates into measurable business impact—including $10M+ in gross margin savings.A catalyst for operational excellence, I specialize in building and leading high-performance, multidisciplinary teams that drive process standardization, advanced analytics, and technology optimization. Known for bringing structure to complexity, I create scalable, efficient operations that fuel sustainable growth while balancing innovation with execution- Visionary Operations Strategist- Transformational Leadership & Execution- Bottom-Line Impact & Scalable Growth
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