Jordan Matney

About Jordan Matney

I’m a Senior Merchant Services Relationship Manager, SAVP, focused on helping clients adopt and expand payment solutions that support revenue, retention, and a smooth day-to-day experience. I partner closely with Sales Consultants and Relationship Managers to move opportunities forward, keep onboarding on track, and stay engaged after go-live so clients continue getting value from what they’ve implemented. My style is consultative and action-oriented. I ask the right questions early, simplify complex requirements, and coordinate across product, operations, and risk to remove friction and keep momentum. I bring a steady, accountable approach shaped by my U.S. Army experience, and I’m at my best when the work is complex, the timeline matters, and the client expects a clear plan. Core capabilities: Portfolio / relationship management and client retention Partnering with Sales Consultants and RMs to support growth Client onboarding, documentation, and process navigation Risk/compliance alignment and issue resolution Strong written and verbal communication; adaptable to any audience Prioritization and follow-through across fast-changing workstreams

Experience

1. Senior Merchant Services Relationship Manager, Savp

   Wells Fargo

   Apr 2025 — Present · Washington, DC, US

   Manage a portfolio of enterprise merchant relationships across the corporate and government space, serving as the primary point of contact and strategic advisor.Drive retention and growth through consultative engagement, opportunity identification, and solution alignment to client goals.Partner with Sales Consultants, Relationship Managers, product, implementation, operations, and risk teams to move onboarding, expansions, and complex servicing needs forward with clear timelines and accountability.Lead client conversations on pricing and contract needs, and advise on performance drivers such as authorization rates and payment experience improvements.Ensure alignment with risk, compliance, and policy requirements while keeping momentum; proactively surface issues, coordinate resolution, and support audit readiness through strong documentation and follow-through.Support large public sector entities and enterprise corporate clients with complex structures, multiple stakeholders, and higher scrutiny requirements.

Education

• Colorado State University Global

  Bachelor of Science - BS, Business Management

  2017

Skills

• Leadership
• Retail Banking
• Credit
• Portfolio Management
• Loans
• Banking
• Risk Management
• Credit Analysis
• Financial Analysis
• Customer Service
• Management
• Finance