Jordan Martin
Customer Health Score Manager @JLA Group
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WORK HISTORY
Customer Health Score Manager @JLA Group
ABOUT JORDAN MARTIN
Customer Success & Account Management Leader | Driving Retention, Growth & Client Value | 10+ Years in B2B SuccessCustomer Success and Account Management professional with 10+ years of experience helping businesses retain customers, grow accounts, and deliver measurable value. I specialise in strengthening client relationships, improving renewal rates, and identifying risks early to prevent churn.At JLA Ltd, I currently lead a customer health project initiative that have helped increase annual renewals, driven upsell opportunities worth, and delivered process improvements that enhanced the overall customer experience.I’m passionate about enabling customers to achieve long-term success while helping organisations unlock revenue growth through proactive retention and account management strategies. Recognised for my commercial awareness, negotiation skills, and ability to collaborate across teams, I bring both strategic thinking and hands-on problem-solving to every customer interaction.I’m always keen to connect with professionals in Customer Success, Account Management, and Client Retention to share insights and explore opportunities where I can continue driving impact.
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