Jordan M. Farmer

Ot Network Operations Manager @Roseburg Forest Products

Springfield, OR, US

Model Company core values• Ensure adherence to company safety, environmental, and core values• Monitor, manage and mentor OT network operations/support tech team• Ensure the primary infrastructure systems within the OT network (network devices, servers, workstations, VDI systems, camera systems) are effectively maintained, and administered to ensure smooth reliable operations• Ensure effective monitoring, maintenance, and administration of automated network, server, power, and security alerting systems• Ensure effective monitoring, maintenance, and administration of automated backup systems to ensure data continuity and integrity for all OT systems• Oversee coordination and communication with the various manufacturing plants to provide effective support during maintenance downtimes. Ensure OT systems are as updated and current as possible• Oversee OT incidents, requests, and change management within ServiceNow. Ensure SLAs are correctly defined and met• Ensure maintenance of effective 24-7 plant operations with rotating on-call schedule, escalation paths, and emergency response plans• Oversee maintenance of OT infrastructure inventory and ensure maintenance of critical spares at all facilities• Ensure effective coordination and cooperation with the IT ServiceDesk to smoothly facilitate the resolution of cross domain incidents/requests• Oversee, maintain, administer, and develop automated OT infrastructure systems, workflows, and scripts• Oversee, maintain, and build documentation for both end users and OT staff• Coordinate and collaborate with the rest of OT, IT, Engineering and the business at large to identify and implement opportunities for continuous improvement

Grants Pass High School

Diploma, Video Productions