Jordan M.

About Jordan M.

I’m a senior-level Claims Professional with over a decade of experience managing high-exposure and complex claims across commercial auto, general liability, property, and transportation lines. Throughout my career, I’ve built a reputation for leading high-performing teams, navigating complex litigation matters, and delivering strong outcomes for both policyholders and carriers. In my current role as a Major Case Litigation Adjuster, I specialize in resolving catastrophic and high-value claims, partnering closely with defense counsel, stakeholders, and clients to drive strategy, manage risk, and reduce exposure. I thrive in fast-paced, tech-forward environments and have contributed to process improvements, product feedback, and training initiatives to elevate operational efficiency. Previously, I led claims teams at Liberty Mutual, managing a portfolio of up to claims, overseeing litigated and non-litigated matters, and mentoring new talent. Whether it\'s streamlining claims processes, participating in mediations, or negotiating settlements, my focus remains on clear communication, compliance, and customer-centric solutions. Currently pursuing a Master’s in Human Resource Management, I bring a people-first approach to leadership while remaining grounded in the technical, analytical, and regulatory demands of the insurance industry. I hold a All Lines Adjusters license with TX as a my home state, FL and any reciprocal states. Let’s connect if you’re interested in leadership in claims operations, complex case strategy, or building high-impact teams in the insurance space.

Experience

1. Litigation Specialist

   Reserv

   Aug 2024 — Present · Dallas, TX, US

Education

• Texas Woman's University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2022

• Middle Tennessee State University (MTSU)

  Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration

  2013