Jordan Losea
Assistant General Manager @Best Western Plus Inn At The Vines
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WORK HISTORY
Assistant General Manager @Best Western Plus Inn At The Vines
Napa, CA, US
In this current role; I am in charge of all aspects of housekeeping, maintenance, and front desk operations. I expertly manage all travel groups, from vacation planning to payment coordination, luggage handling, and bus booking. I deliver exceptional speeches highlighting all key aspects of the hotel and personally greet each guest. • Played a significant key role in 2 major renovations at the hotel. • Provided superior guest experience by overseeing placement of guests and delivery of services. • Organized top-notch wine tours, book reservations and answer any general questions regarding the Napa Valley. • Increased customer satisfaction and retention by developing and maintaining strong relationships with existing and potential clients. • Recruited wineries and offered weekly wine pours on Fridays for arriving guests, while collaborating with wineries to engage with guests. • Increased customer satisfaction and retention by developing and maintaining strong relationships with existing and potential clients.
EDUCATION
Cabrillo College
Bachelor of Business Administration (B.B.A.)
Jim Elliot High School
High School Diploma
ABOUT JORDAN LOSEA
Hi, my name is Jordan Losea. I am a resourceful and forward-thinking professional with comprehensive experience in overall facets of operations management, business development, sales, marketing, guest experience, customer service, and team leadership. I have an excellent ability to collaborate with management, while identifying, planning, developing, and implementing creative initiatives supporting future vision/needs. I have demonstrated expertise in managing multi-site operations and exceeding target goals and expectations on a consistent basis. I am responsible for managing staff and resources, dealing with difficult situations, increasing efficiency, achieving maximum output, and providing appropriate solutions. I have a track record of success in implementing actionable strategies and plans that result in exponential revenue growth and a strong market presence. I am skilled at conducting research and competitive market analysis to identify/explore business opportunities. I am known for increasing sales/profits, lowering overhead costs, growing networks, and increasing brand exposure. I am an articulate and refined communicator who is skilled at establishing and maintaining professional relationships with key clients and all levels of management. I am a Business Development professional who is driven by challenges, undeterred by obstacles, and committed to furthering standards of excellence. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved! Please feel free to contact me at J••••••••@yahoo.com with any thoughts, comments, or questions about my work I\'m always interested in making new professional acquaintances.
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