Jordan Ledford

About Jordan Ledford

Experienced Contributor with a history of working in the human resources industry. Skilled in, Workforce Management, Data Analytics, Career Development, HR Consulting, Coaching, Recruitment Training, Project Management, Strategy, and Conflict Resolution. Strong business development skill sets.

Experience

1. Premier Customer Service Consultant

   AT&T

   Jul 2024 — Present

   Manage inbound and outbound call center operations, supporting premier AT & T clients. Handle customer inquiries related to billing, collections, technical support, and service upgrades. Collaborate with cross-functional teams to resolve escalated service issues promptly. Consistently achieve performance metrics, including call handling time, quality assurance, and collections targets. Provide account management support, including payment processing, adjustments, and fraud prevention. Mentor and support new consultants, sharing best practices to improve team performance

Education

• Texas State Technical College

  Bachelor of Architecture (B.Arch.), Architectural and Building Sciences/Technology

  2013 — 2014

• Baylor University

  Bachelor's degree, Mathematics

  2015 — 2017

• Catawba Valley Community College

  Associate of Science - AS, Applied Mathematics

  2003 — 2004

Skills

• Recruiting
• Talent Management
• Performance Management
• Talent Acquisition
• Career Assessment
• Leadership Development
• Strategy
• Succession Planning
• Job Coaching
• Onboarding
• 360 Feedback
• Team Leadership
• Coaching
• Organizational Development
• Employee Engagement