Jordan Lea

About Jordan Lea

See my most driving, natural talents at work: https://secure.plum.io/p/bdUasYCAk94Cs5Op1vZKhg#durableskillsI build Customer Success engines that scale revenue, retention, and trust. From early-stage chaos to enterprise grade execution.Beginning my career JOOR, I was employee #5 and grew alongside the company through a period of rapid scale. That experience shaped how I lead today: focused on relationships, accountability, and building systems that actually scale.Since then, I’ve led Customer Experience teams responsible for large, complex customer portfolios within highly regulated, government compliance-centric spaces. At BountyJobs, I managed a significant, multi-segment book of business and led a team supporting recruiters and candidates, consistently overachieving on retention and expansion across Fortune 500 accounts.Most recently, as VP of Customer Experience at Plum, I built the Customer Experience department from the ground up and lead a cross-functional team spanning Account Management, Help Desk, and Professional Services. Under my leadership, the team has: Significantly exceeded retention and expansion targets Maintained 100% enterprise retention over multiple consecutive years Supported exceptional year-over-year business growthIn 2025 alone, my team drove six-figure expansions, secured multi-year enterprise renewals extending customer commitments through 2028, and implemented AI-driven operational improvements that reduced onboarding time from months to days. I partner directly with executive stakeholders, navigating high-stakes renewals, RFPs, and transformation initiatives tied to scale and AI readiness.What matters most to me is how growth happens. I do so by building teams people trust, creating clarity in complex environments, and turning strong partnerships into real business outcomes.

Experience

1. Vice President, Customer Experience

   Plum

   Feb 2025 — Present · New York, NY, US

Education

• East Carolina University

  BA in Merchandising, Apparel

Skills

• Microsoft Excel
• Powerpoint
• Account Management
• Photoshop
• Snagit
• Start-Ups
• German
• Sales
• Wholesale
• Merchandising
• Apparel
• Styling
• Visual Merchandising
• Adobe Creative Suite
• Trend Analysis
• Facebook
• Retail
• Illustrator
• Fashion
• Social Media
• Trend Forecasting