Jordan Kramp
Passionate Customer Success Manager III at BlueIrisIQ | Driving SaaS Excellence & Enterprise Client Satisfaction 🚀 | Cultivating Long-Term Partnerships
- Role
- Customer Success Manager Iii at Blueirisiq
- Location
- Henderson, NV, US
- LinkedIn followers
- 500 followers
About Jordan Kramp
Passionate Customer Success Manager | SaaS EnthusiastDedicated to driving success and growth for enterprise clients in the dynamic world of Software as a Service (SaaS). With several years of hands-on experience, I thrive on building lasting partnerships that transcend transactional interactions. My mission is to ensure that each client not only achieves their goals but exceeds them, leveraging the power of innovative SaaS solutions. Expertise:Customer-Centric Approach: Committed to understanding clients\' unique needs, challenges, and aspirations. I specialize in tailoring SaaS solutions to align with their business objectives, fostering long-term value.Strategic Account Management: Proven track record of managing enterprise accounts with a focus on retention, growth, and overall customer satisfaction. I excel in identifying opportunities for upselling and cross-selling to maximize client value.Effective Communication: Strong communication skills that bridge the gap between technical complexities and client understanding. I believe in transparent and open communication to build trust and rapport.Problem Resolution: Adept at troubleshooting and resolving issues promptly. I see challenges as opportunities to showcase our commitment to customer success, turning obstacles into stepping stones for growth.
Experience
Customer Success Manager Iii
Jan 2025 — Present · US
Act as the primary point of contact for enterprise-level clients, ensuring successful adoption and optimization of Intelligent Information Management (IIM) solutions, maintaining a 95% customer retention rate.• Drive revenue growth by identifying upsell and cross-sell opportunities, contributing to a 20% increase in account expansion within the first year.• Manage end-to-end onboarding processes for new clients, aligning IIM solutions with business objectives to achieve a 95% customer satisfaction rate.• Analyze customer data and usage metrics to proactively address issues and improve solution adoption, reducing churn by 10%.• Collaborate with cross-functional teams (Sales, Product, and Technical Support) to deliver customized strategies and ensure seamless customer experiences.• Serve as a customer advocate, providing feedback to internal teams to enhance product offerings and service delivery.• Utilize CRM tools like Salesforce and ChurnZero to track customer interactions and manage a portfolio of high-value accounts worth over $2 million annually.
Education
California State University San Marcos
Bachelor of Arts (B.A.), Communication, General
2012 — 2016
California State University San Marcos
Bachelor of Arts - BA, Communication, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.