Jordan Johnston Msyi
Operations Manager-northeast and Scotland @Professional Security
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WORK HISTORY
Operations Manager-northeast and Scotland @Professional Security
As Operations Manager for the Northeast and Scotland, I lead a team of Area Managers to deliver a high-performing, client-focused security service across multiple sites. My role involves overseeing recruitment and staffing, ensuring full regulatory compliance, and driving the achievement of KPIs related to service delivery and staff deployment. I regularly conduct audits and licence checks, while also supporting staff development and growth through one-to-one coaching and leadership.I work closely with clients and key stakeholders to maintain and exceed service expectations, fostering strong partnerships and ensuring operational standards are consistently met. I also implement company procedures and support wider business objectives, contributing to the continued success and growth of the organisation. I am passionate about developing high-performing teams and delivering a “best in class” service across the region
EDUCATION
West Gate Community College
High School
The Institute of Strategic Risk Management
Award in Foundations of Security and Risk Management, Security & Risk Managem
Inspire London College
Level 5 Diploma in Facilities Management, Facilities Management
University of Portsmouth
Bachelor of Science - BS, Risk and Security Management
The Institute of Strategic Risk Management
Award in Corporate Risk & Crisis Management, Risk & Crisis Management
ILM Associates
Level Award in Education & Training , Education & Training
Excelsior Academy Newcastle
6th Form
Newcastle College
BTEC Level 3 Diploma, Management
ABOUT JORDAN JOHNSTON MSYI
Operations leader with 10+ years of experience managing multi-site teams, regional service delivery and complex operational environments.Proven ability to lead large teams, drive operational performance, manage commercial contracts and deliver measurable improvements across service delivery, compliance and financial performance.Experienced in managing regional portfolios, developing management teams, implementing operational improvements and maintaining strong stakeholder relationships.Core Expertise- Multi-Site Operations Management- Regional Leadership- Operational Strategy & Performance- P&L Accountability- Stakeholder Management- Process Improvement- Team Development
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