Jordan Hopkins

About Jordan Hopkins

I build learning experiences that help people truly understand and connect with the tools they’re using, whether they\'re customers, partners, or internal teams.With 10+ years in customer education, instructional design, and program management, I’ve led the creation of scalable learning programs across SaaS, media, and tech. I care deeply about making content that’s clear, useful, and human, especially in environments where products change quickly and learners have complex needs.Some things I do well:• Designing learning paths that align with real skills and outcomes.• Managing LMS platforms: everything from technical user segmentation to content best practices.• Launching academies with certifications and modular learning.• Building content systems that scale (even with small teams starting from scratch).• Collaborating across Product, Marketing, and CS to move fast and stay aligned.• Making sure learning is measurable and tied to impact.I’m looking for a remote or Tampa-based role where I can lead or support learning programs that make a real difference for learners and for the business.Always happy to connect and chat more!

Experience

1. Senior Product Learning Experience Designer

   Loftware

   Jul 2025 — Present

Education

• American College of Education

  Master of Education - MEd, Instructional Design & Technology

• University of South Florida College of Arts and Sciences

  Bachelor of Arts - BA, English: Professional-Technical Writing