Jordan Hockett

Experience

1. Marketing Analyst

   The Home Depot

   Sep 2022 — Present

   Served as a member of the Marketing Technology Operations team, playing an integral role in enabling marketing projects, processes, and driving operational efficiencies through technology implementations and on-going support.• Maintained a 94% SLA solving Zendesk support tickets (training requests, technical support, user account management, user access requests, analytics/reporting requests)• Use data and insights to optimize processes and support through areas such as automation, incremental enhancements to system configurations, process improvement and modifications to training programs to drive operational efficiencies.• Partner with third-party software providers to understand and influence their capabilities roadmap to drive adoption and discover self-service and democratization opportunities. • Facilitate trainings and meetings and manage multiple projects with internal and external partners as a subject matter expert demonstrating strong facilitation and communication skills.

Education

• The Ohio State University

  Architecture

  2009 — 2010

• Wright State University

  Bachelor of Science (BS), Business Marketing