Jordan Haugan

About Jordan Haugan

With over 15 years of experience across individual contributor and executive roles, I’ve built a track record of delivering outcomes through strong cross-functional relationships, strategic customer engagement, and solution-oriented thinking.I’ve led initiatives that achieved significant gains in revenue, customer retention, and expansion—while scaling teams, refining processes, and mentoring talent along the way. My leadership is grounded in empathy and accountability; I strive to empower high-performing teams, foster clarity amid complexity, and create cultures where both people and performance thrive.A few of my career highlights include: • Secured $19.9M in FY24 revenue, with $18.8M in production revenue reflecting 106% quota attainment and 30% YoY increase; accomplished $1.1M ARR with a 90.8% net dollar retention rate.• Generated $6M in production revenue in FY21, accounting for 25% of total Customer Success revenue among a team of 13.• Sustained 100% client retention across a 12-account portfolio, securing $500K in ARR and a 154% boost in net dollar retention.

Experience

1. Vice President, Customer Success

   PFL.com

   Feb 2022 — Present

   Oversee a cross-functional team of 12, strategically managing key enterprise accounts and revenue segments. Spearhead improvements in forecasting, territory mapping, and account planning frameworks to drive operational efficiency and growth. Champion initiatives to deepen executive relationships, identify strategic opportunities, and cultivate internal advocacy across a $20M+ portfolio. Orchestrate value-based enablement sessions and develop structured onboarding and customer journey milestones to accelerate solution adoption and optimize customer lifecycle progression.Highlights of accomplishments in this role include:•Secured $19.9M in FY24 revenue, with $18.8M in production revenue reflecting 106% quota attainment and 30% YoY increase; accomplished $1.1M ARR with a 90.8% net dollar retention rate.•Captured $14.2M in FY23 revenue, including $13.1M in production revenue with 37% YoY growth; delivered $1.5M in renewal ARR and converted Salesforce, BCBSM, and Hinge Health into six-figure, multi-year accounts with 92% customer retention.•Achieved 100% customer and employee retention in FY22, obtained $8.2M in production revenue with a 14% YoY lift, and acquired $870K in renewal ARR with a $400K increase YoY, contributing to a 186% NDR.•Facilitated the transformation of customer engagement infrastructure through a comprehensive overhaul of the tech stack and support models to accommodate complexity at scale.

Education

• Montana State University College of Technology

  Associates

• Montana State University-Bozeman

  Bachelors