Jordan Hakuole

Customer Advocate- ImageFIRST

Role: Customer Advocate at ImageFIRST
Location: San Jose, CA, US
LinkedIn followers: 500 followers

Healthcare & Human ServicesView LinkedIn profile

About Jordan Hakuole

I am a determined individual who loves to be around motivated people that have a passion for their work. I aim to execute results that I, myself, would expect. I graduated from Menlo College of CA with a Bachelors Degree in Human Resources. My career goals are to one day have a significant title at a successful company promoting their business accomplishments and thriving work environment.

Experience

Customer Advocate
ImageFIRST
Jan 2025 — Present
Promote company values and deliver exceptional customer service to strengthen relationships and ensure satisfaction-Manage customer accounts, resolving concerns promptly and maximizing contract retention-Operate and maintain delivery routes efficiently to optimize productivity, safety, and revenue-Identify and capitalize on sales opportunities, increasing account revenue through additional products and services-Oversee product quality, inventory, and load management to ensure timely, accurate deliveries-Maintain accurate records, invoices, and work orders to ensure smooth operations and compliance-Ensure truck maintenance and adherence to all safety and regulatory standards-Uphold professional appearance and organization of customer accounts and delivery equipment-Achieved: SMITH driving certificate

Education

Menlo College
Bachelor’s Degree, Human Resources Management
2012 — 2016

Skills

Leadership
Microsoft Word
Collaborative Learning
Time Management
Event Planning
Powerpoint
Microsoft Excel
Customer Service
Research
Microsoft Office
Accountability
Leadership Development
Communication
Critical Thinking

Contact information

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Work email
j•••••••@imagefirst.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

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Current company

ImageFIRST

Hospitals and Health Care · 1.3K employees · Founded 1967 · King Of Prussia, Pennsylvania, United States

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! Did you know that our Comfort Care gowns increase patients’ favorable perception of a facility by more than 50%? For more information about ImageFIRST, your cost-effective solution for greater patient satisfaction, call 18•••••••72 or visit imagefirst.com. ImageFIRST is an equal opportunity employer composed of remarkable associates who reflect the unique diversity of the communities we serve. We are fully committed to cultivating a culture where all associates feel included, represented, and valued. #ImageFIRST #PatientExperience #InventoryManagement #LinenRental

imagefirst.com

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