Jordan East
AI + Data Apps @ Sigma
- Role
- Senior Customer Success Architect - Ai at Sigma
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jordan East
Working to enable everyone to see and understand their data, and telling stories through visualization that lead to making efficient, data driven decisions throughout the business & IT environment.
Experience
Senior Customer Success Architect - Ai
Mar 2026 — Present
Dedicated entirely to Sigma\'s AI product surface, bridging product/engineering teams with enterprise customers evaluating, adopting, and scaling AI features. Also responsible for pushing through internal AI projects for the CS Organization. This includes- Customer AI Enablement: running art-of-the-possible sessions, Cortex/ Genie Agent walkthroughs, and AI configuration workshops for enterprise accounts- Sigma Agents & MCP: leading private beta enablement across enterprise customers, driving product feedback directly to engineering on agent data source support, tool reuse, and Cortex/ Genie Agent integration- Prototyped and worked closely with product and engineering teams on Sigma\'s MCP and agent extensibility projects- Snowflake/ Databricks + Sigma AI Architecture: authoring technical content on warehouse-hosted AI model configuration, AI consumption cost tracking, Semantic Views integration, and cross-region Cortex support- Tooling & Innovation: built and prototyped a custom Sigma plugin for Claude, prototyping AI apps inside Sigma, and pushing the boundaries of extensibility into agent platforms like Claude and Cursor as well as MCP-driven automation for enterprise analytics teams
Education
DIS- Danish Institute for Study Abroad
Criminal Justice/Police Science
2013 — 2013
Indiana University Bloomington
Bachelor’s Degree, Informatics & Computing
2010 — 2014
Skills
- Outlook
- Data Visualization
- Hardware
- Tableau
- Microsoft Word
- Customer Service
- Microsoft Office
- System Administration
- Data Analysis
- Microsoft Excel
- Powerpoint
- Software Installation
- Training
- Hp Service Manager
- Leadership
- Windows
- IT Service Management
- Vizsql
- Sql
- Process Improvement
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