Jordan Bowen
Demand and Order Management Manager @Hyster-Yale Materials Handling
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WORK HISTORY
Demand and Order Management Manager @Hyster-Yale Materials Handling
Manage team of 18 associates responsible for order scheduling and support.• Responsible for scheduling and maintaining production level for 3 key North American Plant with over 2 billionDollars of combined revenue.• Ensuring Call Center metrics are maintained in response to inquiries within a timely manner aligning with companyand department KPI’s.• S & OP Core Team Member and backup to S & OP Leader with monthly report outs and decision-making meetingson planned annual production.• Strong level of customer support by ensuring delivery timeline are met and internal stakeholders are engaged withensuring products are delivered timely at the highest quality.• Lead in system development and data interpretation for key metrics for department• Recognized as a go-to expert regarding all order, customer, system, and product details within the organizationresulting in being actively involved in many project initiatives within the company.• Coordinate with global teams to ensure North American orders building in international facilities are on time andscheduled within the constraints of the international facility and up to customer expectations.
EDUCATION
East Carolina University
Bachelor of Science, Business Administration and Management
ABOUT JORDAN BOWEN
Leader within Manufacturing and Supply Chain with a demonstrated history of working in the lift truck industry. Skilled in Order Scheduling, S & OP Execution, Team Building, Management, Demand and Forecast maintenance, Project Management, Time Management, Leadership, and Customer Service. Strong support professional with a Bachelor of Science focused in Business Administration and Management from East Carolina University.
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